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Nest Protect - Smoke Sensor Failed within 7 months

mebriody
Community Member

Hello,

I purchased a battery-powered 2nd Generation Nest Protect on February 18th, 2022. Yesterday afternoon the smoke sensor failed and was beeping intermittently. The app said that it could need to be cleaned. I used a can of compressed air to try to clean out the sensor and restarted it - it failed immediately. I am writing in compliance of the Limited Warranty listed on the Nest website included below. Please advise.

Michael

 

WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner of the Product must (a) visit nest.com/choose-your-country/support during the Warranty Period to provide notice of your warranty claim and describe the alleged failure, and (b) comply with Nest Labs’ (or its authorized distributor's) return shipping instructions. 

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