Hello smcphilliamy,
Thank you for taking an interest in our community. I’m sorry to hear that your Nest Protect is not working as you expected. So don’t worry; it is a pleasure to be able to assist you.
It's great to know you've taken action on the matter by performing multiple resets, so to provide you with accurate information, please help me out by answering the following questions:
-
When did the trouble first occur?
-
What color of LED light do you see on the smoke alarm?
-
Did you receive an error message or notification on your cellphone?
If you have any more information that could be helpful, please let me know.
Best regards,
Daniel
