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Nest Protect not showing on google home app

Tclopes
Community Member

I can see the device on the nest app but not on the google home app. How do I fix this. 

8 REPLIES 8

Patrick_Caezza
Gold Product Expert
Gold Product Expert

The Nest Protect is not compatible with the Google Home App at this time.

DanCoco
Community Member

Google Home does not support the Nest Protect. They have made no statement that indicates it may be a future feature. 

 

If you are still able to return the detectors, I would recommend doing so as it seems Google has no real interest in continuing development of the Nest Protect.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

I appreciate your response, Patrick_Caezza.

 

DanCoco, sorry if you feel that way. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we will allow users to set up previous Nest devices and have full control in the Home app.

 

Tclopes, I'm checking in if everything is good to go here. Let us know if you have more questions in mind. 

 

Best, 

Melba

DanCoco
Community Member

Melba, 

Thanks for your reply. I don't think everything will be good to go until Nest Protects are visible in Google Home and restore all past functionality once available in the Nest app over 3 years ago.

Tclopes
Community Member

Hi Melba,

 

Thanks for reaching out. I have to agree with DanCoco. I’m new to all of this and it’s pretty frustrating that Google is advertising Nest Products that are either don’t show in the Nest App (Cameras) or don’t show in the google home. You mentioned that this integration would be happening in the near future, any rough idea when that is? From what I’ve seen it’s been a couple of years and no progress. 

DanCoco
Community Member

Just in case anyone at Google sees this (hint: your customers do not feel seen.) The lack of software updates with even minor integrations over time, and zero responses or vaguebook responses from Google on features or even a simple timeline. (I.e. Next year, development can start after the Matter standard is released, etc.)

 

It's been years Google, hearing "SOON" sounds like it's responding to a honey-do list... 

 

At this rate, will Google even still sell the products it hasnt integrated? I mean, even if the plan is to just develop new products or generations of them that do work in Google Home, just say so.  But stop marketing existing products for sale as working with Home.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Sorry for the delay here but thanks for voicing your concerns — I completely understand how you feel about this. Rest assured that we'll pass your feedback along to the team as we're always working on ways to improve. 

 

Keep an eye out on this Community page or follow our social channels for news and updates. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba