Nest Protect

[GMHDI]

I just installed 6 Google Nest Protect devices in our house about 4 weeks ago. Everything was working fine until today, where I got a notification: There is a problem with the smoke sensor (Master Bedroom). I took it down, cleaned it, but it is still beeping? What can i do. The devices are 4-6 weeks old.

[Jslachta]

Just wait, it will keep happening. I have 4 and two of them had the same issue. Just

was told to change batteries. Then went thru multiple resets and reconnects. Now they are out of warranty and google won't help or replace. 

[Mlabrador]

Hey folks, 

Thanks for posting and apologies for the late response. 

@GHMDI, let's get this sorted out. Try running the safety check up first. Here's how: https://goo.gle/2pQip9t

@Jslachta, would like to look closely into this. Could you fill out the form? 

Keep me posted. 

Regards, 

Nikki 

[JenniferV]

Hi folks,

Thanks for the help here, Nikki. I appreciate it!

GHMDI, how's it going? Still need help?

Jslachta, we haven't received your form — were you able to fill it out?

Thanks,

Jennifer

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba