Nest Protect

[MWC1]

I recently changed my router and am having trouble getting the Protect online.  

I have tried deleting and reinstalling it with no success. 

I even tried placing it next to the router and reinstalling it again with no success. 

it checks for the network and tells me to try again later. 

I had no trouble with the camera and thermostat.  

[Besmith1972]

Same. I’m trying to do the same thing and get the same error. Here to see replies. Thanks

[davidhen2023]

Hi,

if I’m understanding this correctly, I had this similar issue as well.

what I ended up doing was creating a new home in my nest app for all my protect devices and was able to install them that way - the upside is they’re all on my app now but the downside is there are two “homes” in order to view as a stack instead of one page.

hope this helps!

[EmersonB]

Hi everyone,

@MWC1 and Besmith1972 thanks for reaching out. I understand your concern about connecting your Nest Protect to your new Wi-Fi network. The Nest Protect only connects to a  2.4GHz Wi-Fi network. So it's important that your mobile phone is connected to the same network as well during set up. Also, Nest Protect can only be set up with the Nest app. If updating the Wi-Fi connection using the Nest app did not work, then the next step would be, gathering all of them and placing them on a table near your Wi-Fi router beside each other. Reset all of them to the factory default and re-add them to the Nest App. Don't forget to remove all of them before adding them back. Let us know how it goes.

@davidhen2023 I appreciate you sharing with us what you've done to resolve this issue.
 
Regards,
Emerson

[MWC1]

I have removed the App and reinstalled.  I can find and connect two Nest devices but still cannot get the get Protect connected.   I have set the Protect next to the router with my phone and still cannot connect. I even tried renaming it, changing it's location, etc.  NOTHING!

I'm frustrated to the point of removing all Nest product and go to the Ring. 

[EmersonB]

Hey MWC1,

We appreciate you sharing the steps you've done with this issue. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,
Emerson

[MWC1]

Hi Emerson,

I'm unable to download the form.

Thanks,

Mike

[EmersonB]

Hello there,

It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the link I've shared above? In case you have an update, you know where to find us.

Best,
Emerson

[Besmith1972]

I’m good. I went back and renamed my network to match what it was before as I was having trouble connecting them even one that I reset altogether. Thanks for following up. 

[EmersonB]

Hi Besmith1972,

Thanks for getting back to us and for sharing with us what you've done to resolve the issue. Let us know if you have other questions in mind.

Regards,
Emerson

[EmersonB]

Hello Besmith1972,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Emerson

[EmersonB]

Hey Besmith1972,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson

[MWC1]

Everything suggested I have tried.  I will be disposing the Nest products and replacing them with the Ring. 

[EmersonB]

Hi MWC1,

Thanks for getting back to us and we know where you're coming from. This is not the experience we want you to have. Don't give up on us yet. May I know what's the light status of your Nest Protect? Looking forward to your response.

I appreciate the help, MplsCustomer.
 
Regards,
Emerson