I recently changed my router and am having trouble getting the Protect online.
I have tried deleting and reinstalling it with no success.
I even tried placing it next to the router and reinstalling it again with no success.
it checks for the network and tells me to try again later.
I had no trouble with the camera and thermostat.
if I’m understanding this correctly, I had this similar issue as well.
what I ended up doing was creating a new home in my nest app for all my protect devices and was able to install them that way - the upside is they’re all on my app now but the downside is there are two “homes” in order to view as a stack instead of one page.
hope this helps!
@MWC1 and Besmith1972 thanks for reaching out. I understand your concern about connecting your Nest Protect to your new Wi-Fi network. The Nest Protect only connects to a 2.4GHz Wi-Fi network. So it's important that your mobile phone is connected to the same network as well during set up. Also, Nest Protect can only be set up with the Nest app. If updating the Wi-Fi connection using the Nest app did not work, then the next step would be, gathering all of them and placing them on a table near your Wi-Fi router beside each other. Reset all of them to the factory default and re-add them to the Nest App. Don't forget to remove all of them before adding them back. Let us know how it goes.
@davidhen2023 I appreciate you sharing with us what you've done to resolve this issue.
I have removed the App and reinstalled. I can find and connect two Nest devices but still cannot get the get Protect connected. I have set the Protect next to the router with my phone and still cannot connect. I even tried renaming it, changing it's location, etc. NOTHING!
I'm frustrated to the point of removing all Nest product and go to the Ring.
We appreciate you sharing the steps you've done with this issue. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.