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Nest Protect

Bob8020
Community Member

My nest App is no longer communicating with our 5 smoke detectors.

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Press and release the button on your Protect. If it’s disconnected, it may say “Nest Protect is disconnected from the internet.” Press and hold down the button until you hear your Protect say “Checking the network. Just a moment.” Then release the button. Your Protect will glow blue while it tests its network connection. After a few moments, your Protect will glow green if it was able to connect, or yellow if there’s still an issue. Continue to the next troubleshooting step if your Protect was unable to reconnect or shows up as Offline in the Nest app.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS