Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Protect

Community Member

Cannot change wifi setting after changing my broadband hub. Even though nest protect devices light up when try to access through the nest app. I can even set off tests via the app


Community Specialist
Community Specialist

Hey SimonIcjp,


Thanks for reaching out. To confirm, is your Wi-Fi router broadcasts 2.4GHz and 5GHz simultaneously? If so, make sure to seperate them since Nest Protect only connects to 2.4GHz. Check out this link about Wi-Fi networks that are incompatible or aren’t recommended.





thanks for coming back to me. I tried to even attach with the 5 GHz turned off on my Virgin Media Hub 5. Still all the nest protect device did was light up and the app on my phone just kept saying Connecting. Eventually after 2 or 3 mins I just had to stop the attempt to connect. I am lost as to what to do next. When I changed to the Hub before the the VM Hub 4 I didn’t have this issue

Community Specialist
Community Specialist

Hi there, 

I’m sorry to hear that you’re having trouble connecting your Nest Protects to your new Virgin Media Hub 5. Let’s sort this out. Can you try the steps in this listed below? 

  1. Reset the joining device to default.
  2. Restart the modem and router.
  3. Move all devices being used for pairing closer to the router.
  4. Check the network settings.


Please let us know if that helps. 


Thanks for the help, @aatienza.




I have the Nest Protects back on line

Basically I had to take them down from the ceiling

Delete them off my account.
Factory reset the devices

 Then go through the whole setup procedures 

very silly to have to do this just because I changed my router. 
not good software design

These Nest are from 2017

Community Specialist
Community Specialist

Hi SimonIcjp,


I'm glad that things have been sorted out. On the other hand, we appreciate your feedback and please be assured that our product team is working non-stop with different partners to bring the best features to the Google Nest devices. So, please let our product team know about it by sending feedback.


Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.


Best regards,

Community Specialist
Community Specialist

Hi folks, 


We haven't heard from you so I'll go ahead and lock this thread within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.