03-03-2023 05:59 AM
Cannot change wifi setting after changing my broadband hub. Even though nest protect devices light up when try to access through the nest app. I can even set off tests via the app
03-13-2023 06:17 PM
Hey SimonIcjp,
Thanks for reaching out. To confirm, is your Wi-Fi router broadcasts 2.4GHz and 5GHz simultaneously? If so, make sure to seperate them since Nest Protect only connects to 2.4GHz. Check out this link about Wi-Fi networks that are incompatible or aren’t recommended.
Thanks,
Archie
03-14-2023 09:06 AM
Archie,
thanks for coming back to me. I tried to even attach with the 5 GHz turned off on my Virgin Media Hub 5. Still all the nest protect device did was light up and the app on my phone just kept saying Connecting. Eventually after 2 or 3 mins I just had to stop the attempt to connect. I am lost as to what to do next. When I changed to the Hub before the the VM Hub 4 I didn’t have this issue
04-07-2023 10:41 AM - edited 04-07-2023 10:49 AM
Hi there,
I’m sorry to hear that you’re having trouble connecting your Nest Protects to your new Virgin Media Hub 5. Let’s sort this out. Can you try the steps in this listed below?
Please let us know if that helps.
Thanks for the help, @aatienza.
Best,
Zoe
04-08-2023 06:39 AM
I have the Nest Protects back on line
Basically I had to take them down from the ceiling
Delete them off my account.
Factory reset the devices
Then go through the whole setup procedures
very silly to have to do this just because I changed my router.
not good software design
These Nest are from 2017
04-12-2023 09:31 AM
Hi SimonIcjp,
I'm glad that things have been sorted out. On the other hand, we appreciate your feedback and please be assured that our product team is working non-stop with different partners to bring the best features to the Google Nest devices. So, please let our product team know about it by sending feedback.
Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Zoe
04-15-2023 10:45 AM
Hi folks,
We haven't heard from you so I'll go ahead and lock this thread within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
Thanks,
Zoe