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Nest app not allowing me to sign in and won't sent me a reset email

suenwong
Community Member

We are trying to add the Nest Protect to our Google Home base, but can't get very far. The Nest app consistently says that we have the wrong email and password. When we hit on "forgot password", it is not sending us a reset email, no matter how many times we have tried. 

Shouldn't it be simple to connect Nest Protect to Google Home? 

9 REPLIES 9

Mokolotivet
Community Member

I got the same problem. just an endless loop where I try sign in. 

Yosser65
Community Member

I have this same issue - even though both google home app and Nest protect BOTh use my google Gmail login?  I cannot no matter how hard i try get google home to see my nest protect and therefore cannot share with the other house members! ANNOYING!

Yosser65
Community Member

So @Mokolotivet I think i've either managed to solve or get around the problem. 

My account is already a Google account - and my wife is already on my Google Home app as a member. She just downloaded the Nest app - signed in - and she was already in the same nest app as me then! Hope this helps and explains things - i didnt have to do anything extra my end - does this help?

Tonycao423
Community Member

I have the same issue....I have tried for a few months and gave up....Now I need to view my camera because my package was opened and can't....This pisses me off. I need a phone number to call for help.

 

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@suenwong, @Mokolotivet and Tonycao423thanks  I know how it feels when you can't sign in to the App. Let's sort this out. To confirm, have you migrated your account? When you open the Nest App you'll see two options to sign in. If your account is not yet migrated you need to select the "Sign in with Nest" and if it's migrated you'll select the "Sign in with Google'' option.

 

Also you cannot set up the Nest Protect to the Home App. It can only be controlled or set up to the Nest App. Also Nest Protect can only connect to the 2.4GHz bandwidth.

 

Looking forward to your response.

 

Thanks,
Emerson

Snowtum
Community Member

I had this same problem that everyone is reporting and found a solution by adjusting my web browsers settings to allow apps to redirect to and from the web browser. After I changed these settings I uninstalled and reinstalled the Nest app and was able to get everything working. 

Ebedia
Community Specialist
Community Specialist

Hi Snowtum,

 

I really appreciate you for sharing this good to know information.

 

@everyone try the steps that @Snowtum shared.

 

Keep me posted.

 

Regards,
Emerson

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie