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Nest protect 2 mounting plate replacement

jkujava
Community Member

Anyone know of where to get 2 replacement mounts for the nest protect 2?  Customer service will not send me replacements due to being out of warranty.  I was told to find it on ebay.  Very disappointed in the customer service.  Any leads would be helpful.

10 REPLIES 10

ai
Community Specialist
Community Specialist

Hello Jen, 

We're sorry to hear about your broken mounting brackets and negative CS experiences. I have created a case for your issue and escalated it to our support team. Please be on the lookout for an email from us soon. (If it doesn't show up, please check your spam folder too.) Thanks! 

Best,

Ai

NestProtector
Community Member

I have the same issue. I own 9 Protects and I’ve probably cracked the plates on five of them just attaching them to ceiling wiring boxes. It takes almost no force at all to do this, and when you are turning a screw that goes into a plastic outlet box to hold the Nest mounting plate in place, the plate’s screw holes break off before you even realize the screw is making contact with the plate. I just spent an hour trying to reconnect two Protects to my WiFi and had to reset the Protects, remove the batteries and disconnect the power before they would work. When I finally succeeded, one of the plates broke when I reattached its Protect. I could use help in getting a replacement. Thanks.

I also cracked mine. I need assistance in getting a replacement

jkujava
Community Member

Let me know if anyone gets a replacement so far I was told no and told to buy a whole new one.  Very disappointed in the customer service.  I even asked to buy the plate and they will not sell it to me.  Any help or place I can buy it is helpful!  

robbobby
Community Member

I was told the same thing. I found replacements on Amazon and eBay, like this one. It's ridiculous that you can't purchase these parts otherwise.

ai
Community Specialist
Community Specialist

Hello NestProtector and Rachellara, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Kindly,
Ai

jvarsanik
Community Member

I have the same problem - we recently did a renovation and lost 5 of the mounting plates.  Any guidance on how to find replacements would be very much appreciated!

Jake
Community Specialist
Community Specialist

Hey jvarsanik,

 

Apologies for the delayed reply. I wanted to follow up and ensure you had been helped. Please let me know if you are still having trouble with getting replacement backplates. 

 

Best regards,

Jake

jvarsanik
Community Member

Thank you for following up Jake - I reached out to customer service and was able to get replacements.  It seems like it would be much easier if they would sell them separately.  Thanks!

Jake
Community Specialist
Community Specialist

Hey jvarsanik,

 

Glad to hear you are good to go. I do appreciate the feedback as well, and I have forwarded that onto our Team to review. We are always looking for ways to improve our products. With the issue being resolved, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post. 

 

Best regards,

Jake