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Nest protect offline

Ellen2
Community Member

I have two problems. My NEST protect is offline. I recently updated my WiFi. Also, I deleted one of my NEST protect from my app and can’t get it back.

7 REPLIES 7

davidking
Gold Product Expert
Gold Product Expert

For your offline Nest Protect, have you tried these steps? What happened?

https://support.google.com/googlenest/answer/9234146

If you deleted a Nest Protect from the app, you'll need to reset it to be able to add it back to the app:

https://support.google.com/googlenest/answer/9226486

I’m experiencing the same problem.  None of those steps work.  Why did they make it impossible to change the Wi-Fi on Protect devices?

Ellen2
Community Member

hi...I had to remove each NEST protect from my app (I have three of them in my house) and then I was able to reset them all using the new WiFi. You have to scan the barcode in the back of each device when you are resetting them. Hope this helps.

This did not help me. I went through all the steps on the tech support page and this was one of the steps.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best, 

Melba