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Nets protect language change doesn't work.

lucca371
Community Member

‎12-10-2023 03:02 AM

I have 2 Nest protect gen2 devices. Language ist french/netherlands. I have change it in the app settings to german.
The device says: Pending change, The change will take effect in less than 24 hours.

But also in 48h there is no language change.

I have resettet the device an add it new to the app and try to change language to german, but nothing happens.
The device statistic is visible, WLAN is ok. I have access to the protect via app without any problems.

What should i do?

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1 REPLY 1

Lance_L
Community Specialist
Community Specialist

‎12-13-2023 11:35 AM

Hey lucca371,

 

Thanks for posting in the Community and sharing all the steps you’ve tried to fix the trouble. I’m sorry to hear that you’re having issues with Nest Protect. Let’s check it out.

 

Here are some steps to take if your Nest Protect doesn’t update its spoken language:

 

  1. Make sure your Protect shows up in the Nest app before you try to change the language. If your Protect is stuck in another language, add it to the Nest app anyway. You just need to scan the QR code on the back.
    How to add your Nest Protect to the Nest app >
    Once your Nest Protect is added to your Nest app, try the directions above to change the language. You might have to wait up to 24 hours for your Protect to check in with the Nest Service before you see the option to change the language. Once the option shows up in the Nest app, you should be able to change the language following the directions above.
  2. Your Nest Protect needs to be connected to your Wi-Fi network to download the new language and update it. Check that your Nest Protect does not say offline in the Nest app. If it does, try troubleshooting your Nest Protect’s connection or moving it closer to your Wi-Fi router.
  3. Remove your Nest Protect and reset it to defaults. Remove your Nest Protect from your account in the app, then reset your Nest Protect to factory defaults and add your Nest Protect to your account again. Then try changing the language again.

 

Keep me posted.

Lance

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