New protect - CO sensor malfunction

[Will89]

I have just tried to install a new nest protect and once set up is complete I get a co sensor failure on the nest app and a chirping from the nest protect every 60 seconds. I have reset 3 times and cleaned and still the same issue.

how is it possible that a brand new nest protect can have a co sensor failure. Any help? 

[EmersonB]

Hi Will89,

Thanks for reaching out and I'm sorry to hear if you're having issues with your new Nest Protect. To confirm, what is the light status of your Nest Protect while it's going off? Is that a wired or battery type? Have you performed the safety check?

Looking forward to your response.

Regards,
Emerson

[EdwardT]

Hi Will89,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Will89,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Will89]

Hi, it is a battery powered version. I have performed a safety check a number of times and I see have the malfunction saying the CO sensor is malfunction and replace the device. 

[EdwardT]

Hi Will89,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for the help here, Emerson and Edward.

Regards,

JT

[janthadeus]

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

JT