No power to wired nest protect 240 v uk

[Banyaman]

Hi

Had a no power message on a 240v wired protect, I've taken down the device and checked the power at the small black socket plugged into device, it gets 240v !

Took a small brush and cleaned all terminals,

Took 3 batteries out and replaced 

Still no luck

Has anyone any suggestions please

John Williams 

[Derickf]

Hi @Banyaman,

Thank you for posting in the community. I'm sorry to hear that your Nest Protect is showing a "no power" message, even after you've already confirmed that it's getting 240V. I appreciate you trying to clean the terminals and replacing the batteries. I'm happy to help you figure out what's going on.

The team would like to know more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted if you have any other questions.

Regards,

Derick.