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PO14 error on smoke alarms

wmbat
Community Member

Im aware that smoke alarms no longer serviced by nest/google.  I have 2 that work with wifi connected and one that i took off network and now i cannot get it back on network - seeing PO14 error.  WiFi ok for 2 of them according to nest app Question 1 how do I confirm that 2 are live and kicking on internet and Q2 - how do I add the 3rd back to network - I have tried everything.  Also I have tried migration to google but that not working either- possibly the cause of woes.  Going crazy here.  Help appreciated and HNY!

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

Firstly, Nest Protect is still sold and supported by Google.

That error code usually means Nest Protect is trying to get its Wi-Fi information from another Nest product in your home, and is unable to do so. If you've already tried the steps below and the issue persists, I'll add some workarounds below.

Can’t connect Nest Protect to the app or Wi-Fi - Google Nest Help

A common workaround for this is to temporarily remove other Nest products from your home (i.e. other Nest Protects, Nest Cams, Nest Doorbell, Nest Thermostat, Nest Connect, Nest x Yale Lock) from the Nest app, then retry setup of your Nest Protect. You should then be able to setup your Nest Protect, and even setup all your Nest Protects if you have more than one, before re-adding your other products to the Nest app, if you have them.

Remove a product from your account - Google Nest Help

Alternatively, another workaround would be to create a new "home" in the app for your Nest Protect(s), as it then won't try to use another Nest product to get Wi-Fi information. Of course that does mean your Nest Protect will be in its own "home" and there is no way to move products between homes unfortunately. See the "Create another home in the Nest app" section linked below.

Manage homes and products with the Nest app - Google Nest Help

View Recommended Answer in original post

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Firstly, Nest Protect is still sold and supported by Google.

That error code usually means Nest Protect is trying to get its Wi-Fi information from another Nest product in your home, and is unable to do so. If you've already tried the steps below and the issue persists, I'll add some workarounds below.

Can’t connect Nest Protect to the app or Wi-Fi - Google Nest Help

A common workaround for this is to temporarily remove other Nest products from your home (i.e. other Nest Protects, Nest Cams, Nest Doorbell, Nest Thermostat, Nest Connect, Nest x Yale Lock) from the Nest app, then retry setup of your Nest Protect. You should then be able to setup your Nest Protect, and even setup all your Nest Protects if you have more than one, before re-adding your other products to the Nest app, if you have them.

Remove a product from your account - Google Nest Help

Alternatively, another workaround would be to create a new "home" in the app for your Nest Protect(s), as it then won't try to use another Nest product to get Wi-Fi information. Of course that does mean your Nest Protect will be in its own "home" and there is no way to move products between homes unfortunately. See the "Create another home in the Nest app" section linked below.

Manage homes and products with the Nest app - Google Nest Help