Trying to Connect Nest Protect to Nest App and QR code and Entry Key Scratched off and not reading

[CBL]

the sticker on the back of the Nest got scratched and part of the QR code is missing and the Entry Key is completely gone, how can i sync it and connect it to the app without those two? i still have the serial number, is there a way to recover the entry key somehow with the serial number?

[H-Man]

This was lifted directly from another user (Mr_MacTamais) so I can't take any credit if it works.

1.   Plug USB into back of Nest Protect, and connect to your computer or laptop.

2.  Hold down the Nest button on the Nest Protect until it attaches to your computer or laptop.

3.  Open the device in file explorer and then open the .PLI file.

4.  Scroll to the bottom and you should find a 6 digit paring code.

5.  You can now set up the Nest Protect manually.

[janthadeus]

Hey folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate the help here, H-Man and Emerson.

Thanks,

JT

[EmersonB]

Hi folks,

@CBL how's it going with your Nest Protect? Were you able to perform the steps shared by H-Man?

Keep us posted.

I appreciate the help, @H-Man.

Best,
Emerson

[janthadeus]

Hi CBL,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[CBL]

Unfortunately I can’t access the nest to plug a usb into it to do this, it’s too high up now on a 14 foot ceiling, is there no way to recover it with the serial number from nest????

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess

[H-Man]

Hi @CBL 

That’s pretty high!! Unfortunately at some point you’d also need to replace batteries as well, so it might be time to invest in (or even borrow!) a ladder so you can have a crack at the USB connection.

[EmersonB]

Hello everyone,

@CBL thanks for getting back to us. QR codes and entry keys are unique to each device and we don't have a tracking record for each of them. If you can't scan the QR code or can't see the entry key anymore then connecting your Nest Protect to your computer is your last option.

I appreciate the help, JT.

Regards,
Emerson

[EmersonB]

Hi CBL,

How's it going with your Nest Protect? Were you able to add it to your Nest App? I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks,
Emerson