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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3939 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 144186 Views
  • 243 replies
  • 11 kudos

Heat detector - new Scottish legislation

I was just reading on the Scottish Government Website:Please note that the Nest Protect System will not meet the standard. This is because they do not meet the requirements for a heat alarm under the relevant British Standard. British Standard (BS 58...

jasonuk by Community Member
  • 1139 Views
  • 2 replies
  • 2 kudos

Login fails on app or browser, endless login cycle, errors

I can't login to Nest on the Android app or web browsers. It seems like there's something wrong with my account.On Android: - Go to sign in with my Nest account details, I get a "Network error / Nest app had trouble communicating. / Please try again....

Screen Shot 2021-09-26 at 8.59.42 PM.png Screen Shot 2021-09-26 at 9.01.05 PM.png

Video History Gone

I have nest aware plus. Somehow, all of my video history was deleted from one camera. I want to retrieve the videos and or see who/which account deleted the history.

Same mounting unit for different Nest Protects?

The first generation Nest Protects that came with our new house are dying/expiring. If we buy the latest versions to replace them, are they the same shape and use the same mounting plate as the first generation? It would be great or not have to insta...

AMB64 by Community Member
  • 971 Views
  • 2 replies
  • 0 kudos

Carbon monoxide sensor failure

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fo...

TripleA64 by Community Member
  • 7065 Views
  • 7 replies
  • 5 kudos

Setup Nest Protect in multi unit building with common space

Hi, Can the nest protect be setup in a multi unit building? The current setup triggers the smoke alarms in the individual units when a common unit detect an alarm, but the smoke alarms in the individual unit do not trigger the common or smoke alarm i...

GF by Community Member
  • 1606 Views
  • 2 replies
  • 0 kudos
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