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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3557 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 133219 Views
  • 243 replies
  • 11 kudos

Missing Protect 230v Connector

I recently purchased a number of Nest Protects from you. One of the devices is missing the connector for the mains. Is it possible to send out another connector?

Shane732 by • Community Member
  • 1211 Views
  • 3 replies
  • 0 kudos

Nest Smoke Detector

My smoke detectors successfully run sound checks. I get a notification on my phone that a test will happen. However, the notification occurs AFTER the sound check and in the meantime I go into "find the fire mode." Any ideas how to fix this?

Nest App Times Out When Adding a New Smoke Detector

Nest let me know that one of my Nest Smoke Detectors was about expire.I purchased a replacement from Google Store.When I go through the steps to activate and add it to my Nest Network, the Nest App on my iPhone 12 Pro Max times out.I have done this m...

Resolved! Nest Protect power connector

Hi,I’ve just moved house and trying to install my 2 Nest Protects into sites where there are currently wired smoke detectors.However I don’t have the box with the 230v AC power connector so can’t fit it (my previous house already had a power source t...

bsh86 by • Community Member
  • 6731 Views
  • 9 replies
  • 1 kudos

Light ring too sensitive

I can’t get my alarm far enough away for the bed to stop the light coming on every time I move and arm ! I have tried it all over the ceiling is there a way to turn it off or make it less sensitive ?

Timbint by • Community Member
  • 1990 Views
  • 3 replies
  • 0 kudos

Unable to reset google nest protect

Hi. I purchased a user protect that has 9 years left on it. Put in new batteries and all is good. did a factory reset but after it completes (countdown etc) it goes back to saying ready in the hall way. is there an alternative option or method?

MyNeek99 by • Community Member
  • 1247 Views
  • 3 replies
  • 0 kudos
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