cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

cant log into my nest cameras on any device phones just keep loading and computer gives error

emackiller666
Community Member

cannot log into my nest cameras keeps loading on phones  and computer gives error message

26 REPLIES 26

emackiller666
Community Member

I'm not sure if its gen 1 or gen 2

Fancey
Community Member

Hello, Nest? Please stop asking me to rate your app, or I will. 

I'm not nest. I'm having a problem with nest

I understand. I'm with you. I'm hollering at them about the same issue you're having.. Sorry that didn't read! 

lol its ok i am just as frustrated as you are. one of my cameras is being used as a baby cam so i cant check on baby

chubert
Community Member

This exact same issue is happening to me! 

Can no longer log in to my Nest cameras on either my iPad/iPhone or iMac. On my iMac, I get "Unexpected error occurred"; on my iPhone, I get stuck on the spinning home screen. 

Everything was working fine up to about 30 mins ago! (8:30 pm PT on Sep 26)

yep me too. the lights on my camera are green so i know they are connected

Me too.  Nothing on Mobile or browser

emackiller666
Community Member

wonder if someone has hacked nest and not they can see all of our cameras? probably the government doing a test to check in on all of us while we sleep

eric1cc
Community Member

I said this in the first thread you're able to use this with Google Home if you have that setup.

chubert
Community Member

Yes, I am able to see all my cameras through the Google Home app -- so that is good news.

Would prefer that it continues to work with the Nest app, though 🙂 

do i have to scan the code on all my cameras again?

 

It's been awhile since I did it but I believe I just had to link my nest account to my home app.  I didn't have to rescan the equipment.

did you have to scan code on cameras

No, I did not have to rescan the code. I logged into my Google Home iOS app via my Google account and when I chose "Cameras", everything worked!

 

The Nest iOS app continues not to work 😞 

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

emackiller666
Community Member

what is google home?

It is Google's Home app that allows you to access all your smart home equipment.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://play.google.com/store/apps/details%3Fid...

chubert
Community Member

What isn't working is the home.nest.com URL and the Nest iOS app 😞 

upjash77
Community Member

Unable to login to nest

RedAbacus
Community Member

Same here; even attempts to reset password is returning "Oops! We encountered an error. Please try again."

Question: for those of you having this problem, do you have an original Nest account, or have you migrated over to Google's? (assuming you set up your Nest account prior to Google's acquisition of Nest in 2014)


Question: for those of you having this problem, do you have an original Nest account, or have you migrated over to Google's? (assuming you set up your Nest account prior to Google's acquisition of Nest in 2014)

I migrated to using Google account as login, but continue to use the Nest app (as I prefer its UI).

Thanks; I was wondering if it had something to do with unmigrated Nest accounts (which is what I have), but looks like the answer is no.

My account is now able to log in.  Phew.

thanks for the heads up—just tried now, and I am able to login via nest app now, too!

 

Brad
Community Specialist
Community Specialist

Hey ya'll,

 

Just checking in to see if you still need assistance with this issue? Please let me know!

 

Best Regards,

Brad.