mismatched protect info from report

[Armandckj]

Hi.

I receive a monthly email from nest about the status of my nest devices.

The last one simply stated a full green battery making me to believe the 6 year old battery is fine.

But last afternoon both units started beeping. After sone investigation I saw on the app that te batteries are low. I also checked earlier nest reports and always saw a fully filled green battery.

1: How come the nest report does not give the correct battery status

2: how do you turn off that !@#$% beep

Regards,
Armand

[Jake]

Hey Armandckj,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Armandckj,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Armandckj,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake