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moving into house with nest camera system

jamiewoodward19
Community Member

i have recently moved into a new house that has a nest camera system in it, i have managed to connect all the other nest systems but cannot get the cameras to link to my app 

i scam the camera but it wont connect 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@jamiewoodward19 

Have you done a factory reset on the cameras (to remove the previous Wi-Fi settings)? On some cameras, you cannot reinstall them until the previous customer removes them from their account in the Google Nest app or Google Home app.

https://support.google.com/googlenest/answer/11151047

https://support.google.com/googlenest/answer/9249728

https://support.google.com/googlenest/answer/9252162