nest protect detect smoke, but no alarm or notification on my phone, app

[mheo]

While I cook, smoke detected, and the protect shows red, and alarming which is good. 

However, there was no alarm on my phone, no notification on my phone or nest app. it was working on June, but today not working (September). The software version is 3.4.1rc1 which is this year August one, I assume maybe this is new software bug?

I really wish to get phone notification when smoke alarm beeps so I can be comfortable when I am not in home.

I googled many posts, and my notification setup, and wifi connections are all good.

[Markjosephp]

Hello mheo,

I'm sorry for the late reply. I know it's been a while but I wanted to see how I could help.

How's your Nest Protector? Were you able to manage and change the notification settings? No worries, I did find a helpful article with some troubleshooting steps for when your device is not getting any notifications.

Please let me know if that helps or if the issue still persists.

Best regards,

Mark

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark.

Thanks,

Archie

[mheo]

I would test in future and let you know, I cannot test now.

[aatienza]

Hey mheo,

Sounds like a plan!

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to test it?

Thanks,

Archie

[janthadeus]

Hi all,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Mark and Archie.

Best,

JT