no protects connecting

[kevin27]

Seems like others are also having this issue. I changed my router and relabeled my network. I get to the part where it says assisting from another nest device and it never finds a device. Nothing I can do work. I have multiple nest protects that will not connect. Please don't post a link to the health page whereas it is no help. Does anyone know if this is a firmware issue? Has anyone been able to overcome this?

[kevin27 · Accepted solution]

Ok solved.

First remove every protect from your account.

Next gather all your protects and put em on a table and Factory reset all of them.

Next uninstall the app from your phone.

Power cycle your phone .

Reinstall Nest app and log in

Next add one protect through the nest app but DO NOT MOVE IT TO THE ROOM!

Next add a second then third then however many but whatever one you are adding find the one that's assisting (blue ring) and hold it right next to it.

Finally install them where you want.

Boom done

[janthadeus]

Hi kevin27,

Thanks for posting and we appreciate your time in providing the Community the steps that resolved your issue — it's a big help. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT