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2 faulty heat links

PC911
Community Member

We had heating installed about 18 months ago with 2 zones both operated by Nest learning stats and wi fi heat links. About 2 weeks ago one heat link stopped working but I could do nothing about it as I had injured myself. Now the second heat link has stopped working so we have no heating at all.

I have pressed the buttons on both for 30+ seconds and there are no lights on either. Naturally both stats are dead now too.

I understand that faulty diodes are a common cause of the heat links failing and preventing power to the stats. Does Google offer free replacements for these unreliable pieces of kit?

I don’t relish paying almost £200 to replace both plus fitting costs!

1 Recommended Answer

RXShorty
Gold Product Expert
Gold Product Expert

Hi @PC911 

I also had issues with my heat link and it got replaced. 🙂

The best is to reach out to Google Nest support about your issues. 

View Recommended Answer in original post

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @PC911 

I also had issues with my heat link and it got replaced. 🙂

The best is to reach out to Google Nest support about your issues. 

PC911
Community Member

Thanks, I’ll try

PC911
Community Member

Update; I had an on line chat with Nest support and they have arranged, via BOXT replacement of both defective items the day after next, free of charge. Thanks for the advice RXShorty and great service Google Nest support.

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help, @RXShorty.

 

@PC911, thanks for keeping us in the loop. I'm glad that you were able to get in touch with our team, and we were able to have it replaced for you.

 

So I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new post.

 

Best regards,

Mark