2 weeks and still waiting for a reply from a higher team to resolve the W5 issue.

[Djmcguire]

10/14/2021

Morning Jake,

I have had no contact with the higher team regarding the W5 issue with my nest thermostat and it's been 2 weeks since our last contact.

Please advise.

Regards,

Doug McGuire

_______________________________________________________________

2 weeks ago

Hey Djmcguire,

I am glad to be of help. I am going to go ahead and lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake

[EdwardT]

Hi Djmcguire,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Where are you located?
• What troubleshooting steps have you done so far?

You can also click on this link for some troubleshooting steps you could try to isolate the issue.

Thanks,

Edward

[Djmcguire]

10/16/2022

Morning Edward,

Could you lookup the thread trail started 9/12/2022. All the details are in locked in this thread from "Jake and Dmcguire"

To answer your question the nest thermostat is a gen 3 bought from amazon in Dec 2021 (purchased 2 units)

I am located in Canada

I have followed all the troubleshooting suggestions and found I have the W5 error. Warranty replacement is needed. All the back and forth details are in the lock thread.

My last Community Specialist Jake, forwarded the thread details to a higher team 2+ week ago.

Please advise,

Regard,

Doug McGuire

[EdwardT]

Hi Djmcguire,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Djmcguire,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward