3 gen it continues to turn the dang heat on .iv hokked it up three different times.

[Twinflame69]

I've got the the new, your basic thermostat. I got that one in the beginning. Tried that, that was cool. Then I got the e they're learning e. Thermostat, and it works well except now. It won't connect to Wi-Fi and then I got the new one. The third Gen. ration I was really excited about that, but every time I hooked it up 3 times I had to beg my lady to do it the second and third time. With the same results, heat keeps turning on. Get the cool one working and then heat turns on. So I need some some answers to her so some help here because I want to get it back up but if they ain't get the same results, my lady will kill me

[CoolingWizard · Accepted solution]

@Twinflame69 , We need a bit more information in order to help you. 
1 What type of HVAC system do you have?

- Heat Pump

- AC with Gas Furnace 

AC Cooling Wizard

[CoolingWizard · Accepted solution]

@Twinflame69 , We need a bit more information in order to help you. 
1 What type of HVAC system do you have?

- Heat Pump

- AC with Gas Furnace 

AC Cooling Wizard

[Twinflame69]

Heat pumped with forced ai

[Twinflame69]

Heat pumped with forced air

[CoolingWizard · Accepted solution]

@Twinflame69, with a heat pump you have set the type properly. The type O or type B. You have a type B. You meed change your setting from O to B. 

AC Cooling Wizard

[Twinflame69]

I'm just seeing this now. Thank you so much for getting back with me. I will try it, hopefully it'll work.I'm sure it will thank you