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3rd Gen Learning Thermostat not connecting to app plus app not working

MrsMarch
Community Member

Hi, 

We have a 3rd Gen Nest Thermostat. 

For some time now, about a year, it hasn't bee working as it should. The app has been near enough useless. It wouldn't turn the heating up/down, which is a very useful feature when you have a little one in tow & you're out all day, not needing the heating but would like the house warm when you get home! Popping the heating on from the car 10mins away from home has been brilliant. But we've not been able to use this feature for some time. So today we decided to sit and look into it to to it out. We thought maybe we should migrate to Google as it has been asking us to do for so long. BIG mistake!!! It logged us out of our nest app & now we cannot gain access again. So we removed the stat from our devices, uninstalled the app, Reset the stat itself. But now we can't even sign back in, either via nest account or Google. We've tried forgotten password but neither of us have received an email. We are about at our whits end with this thing now. It seems that since Google took it over it's been totally useless. Can anyone help us get use of our nest again please?! 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey MrsMarch,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey MrsMarch,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey MrsMarch,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake