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3rd Gen Thermostat won't connect

Healdy
Community Member

3rd gen Nest thermostat won't connect to WiFi dispite rebooting everything numerous times, please help.

7 REPLIES 7

Markjosephp
Community Specialist
Community Specialist

Hello Healdy,

 

I'm sorry to hear you're having an issue reconnecting your Nest Thermostat to the Wi-Fi network, and I appreciate you trying possible steps. I'd be happy to take a look at this for you.

 

Does it show any message codes in the Network settings? If so, what's the message? Is it not showing any nearby networks available? Please check the battery level in the Technical Info settings. If it drops to 3.7 Volts, try charging the thermostat display for an hour before plugging it back into its base. Then, try to enable your phone's hotspot to see if the thermostat will discover Wi-Fi networks.

 

Keep me posted.

 

Regards,
Mark

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

@Healdy, I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward. Also, were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

 

I appreciate your help, Mark.

 

Best,

Jenelyn

Healdy
Community Member

Hi 

Still won't connect to network, scans but no networks ever found. The battery says 3.888v. No messages appear now, but it did say nestW5 or similar at one point. Please let me know how to proceed.

Regards,Iain

 

 

zoeuvre
Community Specialist
Community Specialist

Hi Healdy, 

 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

 

Please restart your Nest Learning Thermostat. Once done, check back its Settings > Network is the same W5 code still appears. 

 

I’ll look forward to your response. 

 

Best,

Zoe 

Healdy
Community Member

Hi Zoe

Same response, reset thermostat several times, taken thermostat of wall, unplugged router. DONE EVERYTHING, still won't connect to network.

Regards,

Iain

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. Please fill out this form as I'll hand it over to our team for more options. Please let us know once you're done.

 

I appreciate the help, Zoe.

 

Regards,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Healdy,

 

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

 

Best,

Jenelyn