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4th generation- wiring issues - AC and Has heat

Smartirishman
Community Member

‎03-16-2025 02:59 PM

The Google home doesn’t recognize the wiring.  

Not sure if I have this set up correctly.  I have a gas furnace ( forced air) and an AC unit outside.  

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2 REPLIES 2

Smartirishman
Community Member

‎03-16-2025 03:00 PM

IMG_5446 Copy.jpeg

 photo of original wiring

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GabrielaG
Community Specialist
Community Specialist

‎03-20-2025 09:25 AM

Hi @Smartirishman,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest Learning Thermostat 4th gen is having wiring issues, but there's no need to worry; I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • When did the issue start?
  • When was the Nest Learning Thermostat 4th gen installed?
  • Have you tried any troubleshooting steps?
  • Can you please send a picture of the Nest Learning Thermostat 4th gen wiring?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

 

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