6 wires installation W,Y,B,G,R,B

[Dj41349]

6 wires and no cool air is coming out it's getting warmer in my house?

[Grizzlybear44]

I’ve got 7 wires but my unit quit cooling about a week ago. I haven’t changed anything but had this same problem a few months ago and I moved the red wire from RC to Rh and it fixed it temporarily. Now same issues. I don’t understand why it won’t cool as it should be

[AxelD]

Hi folks,

Thanks for posting and sorry to hear about this situation with your cooling at home. No worries, help's here! Based on the wiring you folks described. It seems you have a Heat Pump. Let's try the next troubleshooting steps to change the O/B wire settings:

Nest Thermostat 

1. Open the Home app Google Home app.
2. Tap your thermostat.
3. At the top right, tap Settings .
4. Select Thermostat.
5. Scroll until you find Heat pump. It should show which wire configuration is currently selected.
   If the O option is highlighted, select B.
   If the B option is highlighted, select O.
6. To make sure the issue is resolved, test your heating and cooling again.
    

Nest Learning Thermostat and Thermostat E

1. On your thermostat, go to Settings Nest settings icon.
2. Select Equipment.
3. Select Continue and then Continue.
4. Select Heat Pump.
5. The Nest Thermostat defaults to an O setting for heat pumps. 
   If the O option is highlighted, select B.
   If the B option is highlighted, select O.
6. To make sure the issue is resolved, test your heating and cooling again.

Please try it and let me know how it goes. 

Regards,

Axel.