Ac compressor won’t turn on

[Bcheg]

These thermostats are a waste of money!!! Took the time to wire my thermostat up, get everything connected. Than the fan is the only thing that turns on. AC compressor is not working at all. Call professionals out and they told me to get rid of the nest thermostats. Put the old one back in and everything works perfectly fine. Even to be safe I replaced the AC compressor connector and the capacitor while I had it opened. Someone please tell me how these expensive thermostats are worth it? I want it to work so I can control temps when I am away, but when it’s 104 degrees outside and I have a new born the house can’t get as hot as it did today. Who can help with this problem?

[EdwardT]

Hi Bcheg,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?

Looking forward to your response.

Thanks,

Edward

[Bcheg]

I have a Gen 2 nest learning thermostat. I have common, y1, W1, RH, and a G. I finally found a way to reset and the compressor turns on. But now the fan from the air handler won’t turn off. All of my eco settings are off in my app and the thermostat. Also my fan schedule is off. How do I get this fan to turn off?? I still have a green leaf at the bottom of my thermostat but again all my eco settings and my fan schedule are off.

Thanks,

Blake

[EdwardT]

Hi Bcheg,

Thanks for the response. You'll get the leaf icon when your thermostat is set to an energy-saving temperature. I'd love to know more about this. Could you check the power readings of your Nest Thermostat? You can see this information by going to Settings > Technical Info > Power.

Thanks,

Edward

[Bcheg]

Battery is at 3.918 volts

VOC is at 35.91 volts

VIN is at 36.14 volts

lin is at 100 mA (C)

[EdwardT]

Hi Bcheg,

Thanks for the response. The power readings looks good. To isolate the issue, could you try removing the G wire and check if the fan would stop? Please make sure that you turn off your breakers first before touching any wires to avoid damage on your system.

Thanks,

Edward

[Bcheg]

G wire does turn off the fan. I have checked power with my meter and everything has correct volts. I have tried multiple things to see where it’s coming from. But nothing works

[EdwardT]

Hi Bcheg,

Thanks for the update. To isolate the issue further, could you try swapping the G and the Y wire and check if your AC would run? Again, please make sure that your breakers are off.

Thanks,

Edward

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? Have you had the chance to try Edward's recent suggestion above?

Best, 

Melba

[Bcheg]

I tried it and still doesn’t work. Sorry I forgot to respond I. Here

[EdwardT]

Hi Bcheg,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[MelbaDT]

Hey there, 

It's us again — have you had the chance to fill out the form?

Best, 

Melba

[Bcheg]

Yes I have filled it out but received nothing in return

[MelbaDT]

Hey there, 

Sorry about that but I'm not able to find your form. Could you fill it out again and include your Community username as well as the thread title? 

Best, 

Melba

[Bcheg]

Sent yet another form and have received nothing

[MelbaDT]

Hey Bcheg, 

We got your form and had it escalated to our higher level of support. Please check your inbox from time to time as someone will be reaching out soon. 

Best, 

Melba

[Bcheg]

It has been awhile since I filled out this form y’all requested me to do. I have yet to receive anything in return. Is anyone gonna help or do I need to go get another brand thermostat?

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

[Cb8]

Sorry, the notifications were going to spam. 
attaching photo of old thermostat wiring. Nest wiring: Y1, G, W1, W2, C, Rh

 

[Bcheg]

Swapping them didn’t work neither. The fan turns off but doesn’t turn on when the AC compressor is on

[Cb8]

I’m having the same issue. The compatibility check says my system should work but it is not turning the compressor on. Replaced nest with previous thermostat and had no problems. Please help with this issue. 

[EdwardT]

HI Cb8,

Thanks for letting us know. I'd love to know more about this. Could you share how your Nest Thermostat is wired? Also, please check the power readings of your Nest Thermostat by going to Settings > Technical Info > Power.

Thanks,

Edward

[Cb8]

Sorry, the notifications were going to spam. 
attaching photo of old thermostat wiring. Nest wiring: Y1, G, W1, W2, C, Rh

have since replaced with old thermostat because nothing was working to fix the issue with Nest

 

[MelbaDT]

Hey Cb8, 

Thanks — could you also share a photo of how you wired your Nest thermostat? Also, check the power readings of your Nest Thermostat by going to Settings > Technical Info > Power.

Best, 

Melba

[Cb8]

 The battery is low because it hasn’t been plugged in until now. 

 

[Cb8]

Do you have any suggestion to troubleshoot? If not I’m going to return the thermostat

[Cb8]

Is anyone going to offer assistance or do I just need to return the product??

[Vramos]

Having the same issue!   I  alsp about to return!!!

[Vramos]

Has anyone tried to charge the unit?  That is going to be my last resort....help

[Cb8]

I finally just returned it to Home Depot. Super disappointed in the lack of support from google. 
I did charge it by plugging it in to my usb charger.