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Accidentally deleted thermostat from app, need help adding it back

Adubbs111
Community Member

Hello, I have a commercial building that uses 6 different Nest thermostats.  I’ve had the app and had all 6 thermostats set up on my phone.

New summer, and I forgot my passcode to manually unlock the thermostats.  I have an employee that needs to manually set temperatures when I’m away from the store and my phone doesn’t connect to the thermostats.

Anyway, I eventually learned how to reset the passcodes through the app, but the 1st thermostat I tried to do this on, I completely removed the thermostat from my app, and wanted to just ‘add a product’ 

I pulled the thermostat off the wall, and scanned the QR code, and it wants me to reinstall everything, which I can’t do.

Is there someway for me to add the thermostat back to my app without the passcode (which I’ve forgotten)? 

thanks,

Alex

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

If you can't control it using the app anymore to change/reset the PIN, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

View Recommended Answer in original post

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

If you can't control it using the app anymore to change/reset the PIN, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.