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Account Disconnected

Pdinello
Community Member

My Nest thermostat in reads Account Disconnected in Settings but it is connected to the internet.  I tried resetting a few times but it didn’t work. I also tried calling the Google Support number but got disconnected a few times.  Very frustrating!!  Any ideas?

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Are you still able to manually control the thermostat using the display?


Best,
Mel

Hello there,

 

Thanks for helping, Mel.

 

@Pdinello, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Mark

Hello Pdinello,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

 

Thanks,

Mark