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Alt heating stage 2 still cold

LTFoReal
Community Member

‎01-10-2025 09:33 AM

Ive had my thermostat connected for a few years now. It is currently stuck on alt heating stage 2 but only blowing slightly room temp air if that makes any sense. I have a heat pump inside and AC unit outside. Any help would be appreciated.

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GabrielaG
Community Specialist
Community Specialist

‎01-13-2025 03:22 PM - edited ‎01-13-2025 03:24 PM

Hi ,

 

Thanks for reaching out to the community. I'm sorry to hear that your thermostat is currently stuck on alt heating stage 2 but only blowing slightly room temperature air, but no need to worry; I'm happy to assist you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • What type of Nest Thermostat do you have?
  • When did the issue start?
  • What other strange symptoms have you experienced since the problem started?
  • Do you see error codes on the thermostat screen?
  • When was the last maintenance check for your HVAC system?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

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