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Another Nest thermostat that keeps switching to "away"

jella
Community Member

I am adding my name to the list of hundreds I have found on this and other sites, in the vain hope that Google might actually address the problem of their Nest learning thermostat repeatedly switching to "away" despite having all the settings such that there should be no possibility of it doing so.

During my searching on the internet it has become apparent that this problem has existed for many months, with hundreds of posts being submitted all with a common theme, namely that the Nest learning thermostat repeatedly incorrectly switching to "away".

I love the design of the Nest and for the most part it functions reasonably well but to have such a basic problem that is apparently being ignored by Google is unacceptable.

Come on guys, step up to the plate and solve this problem, it isn't rocket science!

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey jella,

 

Apologies for the delayed response. I wanted to reach out, and see if you are still having any trouble with the home/away function? Please let me know, as I would be happy to look into that further for you.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey jella,

 

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey jella,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake