App always shows red (heating) even thought it’s not on

[aMacpg]

Good day, the Nest app and the Google home show my thermostat heating (red) all the time, even if the temperature does not require it. Nor is the heat on.  But when I manually turn the heat on the furnace activates it works normally. I’ve have the unit work perfectly for years, it’s just a few days ago the app looks like like it’s heating when it’s not (nor needed). 
Was there an app update that didn’t work?

I have screen shot is needed to clarify.

any input appreciated 

[zoeuvre]

Hi aMacpg, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:

1. Are you located from North America or Europe? 
2. What type of Nest Thermostat do you have? 
3. Is the Nest thermostat newly installed?
4. Is there any set of schedules programmed for the thermostat to follow? 
5. What type of furnace do you have? (gas, electric, etc.)

Keep us posted. We're happy to help. 

Best,

Zoe 

[aMacpg]

Good that, thanks for replying:

We live in North America (Canada)

Nest Learning Thermostat 3rd Gen

We have had it installed for a 2yrs

we have a sched for morning & late afternoons, but the app screen is red all the time even outside of schedule

we have a natural gas furnace 

thanks

[RenzJ]

Hi folks, 

@aMacpg, thanks for the update. I'd be happy to take a look at this for you.

The Nest Thermostat, Google Home app, Nest app, and your phone software should be updated to keep them synced.

If you’re using an iPhone, check for and install software updates.

1. Go to Settings > General > Software Update.
2. The screen shows the currently installed version of iOS and whether an update is available.

If you are using an Android device,

1. Open your device's Settings > System > System Update.
2. You'll find your update status. Follow any steps on the screen.

To update the Nest Learning Thermostat

1. From the Quick View menu on your thermostat, select the Settings & Nest Settings icon.
2. Choose Software Update.

For the Nest app and Google Home app, the best way to make sure both applications are up-to-date is to uninstall and reinstall them on your phone. As long as you use the same credentials, all the information, including schedules, will remain.

Thanks for the help here, Zoe.

Cheers,

Renz