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App displaying wrong color and satae.

MylowX
Community Member

App always stays orange no matter setting. Thermostat functions correctly.

 

App has been uninstalled and reinstalled resulting in no change in behavior.

1 ACCEPTED SOLUTION

MylowX
Community Member

I was able to solve the issue of the thermostat state being misreported to the app by rebooting the thermostat.

View solution in original post

4 REPLIES 4

Ryan_G
Community Specialist
Community Specialist

Hi MylowX,

 

Thanks for reaching out and we're sorry for the delay.

 

I'd like to know what the Nest Thermostat mode is when you see the orange status from the app. Also, we could try to log out from the app and re-login using the same account.

 

Let me know how it goes by replying to this thread.


Regards,

Ryan

MylowX
Community Member

I was able to solve the issue of the thermostat state being misreported to the app by rebooting the thermostat.

Ryan_G
Community Specialist
Community Specialist

Hi MylowX,

 

Thanks for the reply.

 

It's great to hear that you were able to resolve the issue by doing a restart on your Nest Thermostat. Let us know if you have further questions by replying to this thread.

 

Regards,

Ryan

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba