Never had a problem with the thermostat previously - now app says "off line" (but my phone is connected as are all other devices in the house). I have followed all the tech support instructions and tried to re connect the thermostat but it doesnt connect. It is working manually when I am at the house but just not with the app. I have tested the router etc - no issues. The thermostat has worked fine until now so it cant be a distance issue. There is no error message other than it is offline.
It is never ideal for the thermostat to appear offline in the app but connected on the device. Helps here! Let's get your device back online.
To isolate, could you tell which Nest Thermostat you have? Here's your reference. Also, please try the steps here:
Please let me know if that helps, or if the issue still persists.
I am sorry to hear the trouble is still showing. I found an article with some troubleshooting steps for when the device is showing offline. Please let me know if that helps resolve the issue.
Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.