App's Control Panel not Showing On Either Android or PC...

[-Don-]

Checked the thermostat settings at the thermostat and all appear to be fine...WIFI connected and showing correct conection...Current Version (6.2-27) indicated.  In the "Nest App" window I get this message "This thermostat is connected to an account"

Thermostat appears to be following the schedule I had set up but I can only manually adjust it.  The apps on both my Android and my PC were working fine from April of this year until just a few days ago.  Now, neither is working.

[EdwardT]

Hi -Don-,

Thanks for reaching out. I'm sorry to hear that you're having an issue with controlling your Nest Thermostat using the app. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Where are you located?
• Are you logged in to the correct account on the app?
• Could you share a screenshot of the message that you're getting?

Looking forward to your response.

Thanks,

Edward

[Jhonleanmel]

Hey folks, 

@EdwardT, appreciate your helpful responses. 
@-Don-, chiming in to ensure everything is good here. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel