Away/Home assist not starting routes

[johnathanchick]

Hello,

I know there are many posts on this topic, but I still need some help!

Devices: iPhone 12, latest OS

Nest 3rd Gen (maybe), latest OS

Apps: Google Home and Nest

Configuration: Location settings on for Google Home and Nest, set to Always. Background refresh on for both. Presence sensing set up in "both" apps. This means that Google Home and Nest are both set to use the Nest for presence sensing. Google Home is the only one using my iPhone location (both apps cannot use it).

The problem I am having is that the Google Home app stopped running the Away/Home routines as of 8/13.

If I look in my Google Home history, I can clearly see that it detects when I am home (via phone location or Nest sensors). However it stops there. The mode is never changed to away/home. This changed after 8/13.

I've made no changes to configuration, etc.

Any idea?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Here is a great article that I believe, may help you out! Please let us know if you need further assistance. 

Best Regards, 
Brad

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Brad.

Regards,
Ryan 
 

[johnathanchick]

Thanks for the feedback.... I found that the problem appear to be resolved by disabling the use of nest/google devices to determine if I was home. Maybe my next always thought I was home....

Disabled that function and when my phone leaves the area, the Away mode is activated and the Away route starts.

[Jake]

Hey johnathanchick,

I am glad to hear you were able to resolve the issue, and everything is working properly from here. I am going to keep the thread open for a couple of days incase you have any questions from here.

Best regards,

Jake

[Jeran]

Hey johnathanchick,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran