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Bedroom Sensor shows offline

monty95
Community Member

The one room sensor I have now shows as offline. I have gone through the troubleshooting steps.  On the App, the bedroom sensor shows offline. When I click on the sensor, I see the troubleshooting issues list. I have gone through this and still can't get my thermostat to recognize this sensor. I have moved it closer, unplugged my router and plugged it back in, I've double checked the wifi setup for the nest, still nothing. I have even replaced the battery (since it was 2 1/2 years old...even though it didn't say the battery was low) and still nothing. This sensor worked until just before Christmas. When I go to Manage Sensors, I see 1 Device, the Bedroom Senor, and it shows a blue check mark, so it does recognize it. When I click on that one listed, I get the message "Choose a new thermostat first". Why would I have to select a new thermostat when the Nest works fine. This worked until about 2 weeks ago. I think I have tried all the tips and need some help. Any help would be appreciated.

2 REPLIES 2

monty95
Community Member

Case solved! I found another post that mentioned doing a Restart on the Nest thermostat. It worked like a charm and was so easy. If you do a restart, it saves all of your settings and the sensor showed back up! 

aatienza
Community Specialist
Community Specialist

Hey monty95,

 

Awesome! Thanks for the update. Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie