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Best Room Sensor

Dgbecht
Community Member

Nest room sensor is associated with an account that has been deleted. Never removed the sensor from the account. Now when I try to connect the sensor to my new account it says it cannot connect because it’s connected to another account. I left the battery out for 24 hours in the hopes it would resent but some problem. Hoping this sensor isn’t bricked for such a stupid reason. 

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Dgbecht
Community Member

Nope. Not helpful. Would like some real Tech support instead of a message board. Does google not offer this? 

Jake
Community Specialist
Community Specialist

Hey there,

 

If you are wishing to contact support, you can follow the link here.

 

Best regards,

Jake

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Thanks for helping here, Jake.

 

@Dgbecht, I'm checking back in — how's it going? Have you had a chance to get in touch with our team through the link shared by Jake? Please let us know if you have any other questions or concerns.


Regards,

Mark

Hello Dgbecht,

 

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

 

Regards,

Mark