Best going on

[Tmarch]

Nest is going on by itself- this I’m sure has cost me money!!!! I have it all off and away and it is going on by itself! How are you going to compensate me????

[AxelD]

Hi Tmarch,

Thanks for posting in the community! Sorry to hear that the Home/Away feature didn't work as you expected. No worries, help is here! I'd like to ask you a few question to gather more information:

1. What Nest Thermostat model do you have?
2. Have you checked if you have a schedule on your Nest Thermostat?
3. Have you tried performing a Factory Reset?

In advance, here you have this article to troubleshoot when Nest Home and Away not working.

Keep me posted.

Regards,

Axel.