01-04-2023 02:57 AM
Answered! Go to the Recommended Answer.
01-12-2023 01:39 PM
Thanks for your help. I think I’m all set now.
PB
01-08-2023 11:45 AM
Hello Pbourgea,
Thank you for taking the time to let us know about your inquiry. I'd love to help.
You might have accidentally logged out and switched email addresses. On the Google Home app, make sure that you're on the same email as your thermostat. If yes, check the other available structures where your thermostat might be connected. Please check out this guide on how to switch home structures and let us know if that helps.
Regards,
Mark
01-11-2023 01:23 PM
Hey there,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Thanks,
Mark
01-12-2023 01:31 PM
Hei Pbourgea,
I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.
Thanks,
Mark
01-12-2023 01:39 PM
Thanks for your help. I think I’m all set now.
PB
01-12-2023 01:53 PM
Hi Pbourgea,
Sounds great! I'm glad to hear it was sorted out. It looks like we have come to a solution, so I'm going to lock this thread within 24 hours. If you have any other concerns or questions, please feel free to create a new thread.
Thanks,
Mark