Black screen

[Adrian1967]

I have as black screen once in a while is it defective? 

[EdmondB]

Hello Adrian1967. 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: Do you have a wire connected to the C terminal? What kind of Nest thermostat do you have? If you have the Nest Learning thermostat, Have you tried charging it for an hour? Check out this link on how to charge the Nest Learning thermostat.

I look forward to your response.

Best,

Edmond

[EdmondB]

Hi there, 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond