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Blank screen

Plug
Community Member

Any ideas why the screen keeps going blank (and unresponsive) with green flashing light?

I see several others have had same problem but for some reason you can’t access the resolution.

7 REPLIES 7

BBoyd
Community Member

I have the same issue.  Even after taking it off the base and charging via USB for 5 hours it only shows black screen.  I have 2 Next thermostat E (Rev1) devices and one is fine and this one after 5 years has been giving me battery problems for two weeks now.  As of today, 11/1/2021, it has completely gone dark/dead.  

joolyen
Community Member

I’m having this issue too. I found a page that says there’s a solution but I can’t get to it. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

joolyen
Community Member

It is. I needed to charge the unit with a USB cord and the plug I was initially using didn't work. Also, I didn't realize I would need to let it charge for that long. Thank you for following up. 

Jake
Community Specialist
Community Specialist

Hey joolyen,

 

Glad to hear you were able to get the issue resolved and everything is working as intended. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

 

Best regards,

Jake