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Boiler doesn't fire up

tony62
Community Member

I cannot get my boiler to fire up the central heating with my app or the nest thermostat. Even the manual override button doesn't get the heating to start. I reset the boiler and the radiators got hot. Still can't get the heating to come on. My app and stat look okay. If I turn it to heat I can see it in my app and the stat but the boiler just won't fire up. Any ideas please

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi tony62,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

  • What type of Nest Thermostat do you have?
  • How is your Nest Thermostat wired?
  • When did the issue start?

If you haven't yet, please check this link for troubleshooting steps you could try.

Looking forward to your response.

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi tony62,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi tony62,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward