Brand new Nest Thermostat E constantly rebooting

[lomaxiii]

I bought a Nest Thermostat E some years ago, but never opened the box.  Recently opened the box, charged the display via micro USB, installed base (5 wire: Y,G,R,W,C) but when I put the display on the base I get the same issue as @Underpar  "The display shows the house icon, sometimes it flashes green and then flashes orange, then the thermostat reboots and keeps doing this over and over" (from Nest E is constantly rebooting during install - Google Nest Community) 

Even tried letting battery die (leaving display off base for some hours) then mounting the display: in this case it flashes red light for a while (recharging) then goes back to the behavior above

As stated by user @Underpar  "It seems to be stuck. Therefore, I haven't proceeded far enough along to add the thermostat in the app."

Any suggestions to move past the house icon?   Any advice greatly appreciated 🙂

only thing on the screen other than flashing green/orange lights

[sterlinghawk]

Can you reset the sucker?

[lomaxiii]

Also tried factory reset (although it was never setup) still stuck in a rebooting mode

[maedacortez]

Hi lomaxiii,

Thanks for reaching out. I understand that your Nest thermostat E is stuck in the reboot process. I know this can be frustrating when your Nest Thermostat isn't working properly. Don't worry, I'm here to help! Please visit this link: Nest thermostat stuck during startup and follow the steps to fix this issue.

I hope this helps! Let me know if you have any other questions.

Regards, 

Manuel

[lomaxiii]

Hi Manuel, those steps do not help me 🙁  

I also tried another troubleshooting method:

• at another house, removed an already wired, working Nest Thermostat E
• installed the faulty thermostat
• red light flashed for a while (while it charged)
• then it started (as in screen capture in first post)
• but again it is stuck in a continuous reboot loop

Any other suggestions?  Obviously I am not the only person with the same issue

Please advise, thank you, lomaxiii

[maedacortez]

Hi lomaxiii,

Thanks for trying the troubleshooting steps. Please fill out this form. Once you submit it, please let me know, and I'll escalate your case to one of our specialists who will contact you soon.

Regards, 

Manuel

[lomaxiii]

Form has been filled out, thanks for the support, lomaxiii 

[maedacortez]

Hi lomaxiii,

Thanks for filling out the form! You're welcome. You'll receive an email soon.

Regards, 

Manuel

[lomaxiii]

Someone from Google contacted me.  We went through multiple additional troubleshooting steps, but did not find a solution and I was advised to purchase a new thermostat (since the device was "new in the box" but purchased multiple years ago, the warranty is expired :()