Broken Heat Link

[Marin]

Hi,

Since an Hour or so my heat link is dead. Tried reset and tried resetting to factorysettings. But nothing happens. There are no lights visible on the heatlink itself. What to do= It´s stsarting to get cold inside. 😉

[JustsomeJuan]

I have exactly the same problem, It has happened today, completely dead heatlink. Problem is as well my boiler doesn't work without it for some stupid reason so now without heating and can't turn on manually

[JustsomeJuan]

Hi Marin, 

Just a follow up. I have spoke to a Google nest senior rep and they have sent out a new one free of charge due to a fault and will refund upto £100 for installation of the new unit as well. 

I suggest contacting them via the web chat and hopefully gets resolved as well for you.

[Marin]

Hi JustsomeJuan,

Thanks for your feedback.

Maybe a stupid question, but where can I find this web chat option?

[CristianC]

Hey @Marin,

Did you manage to reach out to Google Nest support? I'm more than happy to help you if you still need assistance. 

[AlexD]

Hi @Marin,

Do you still need help? I'm happy to help you if you still need assistance.

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.