Broken Nest Heat Link

[Jackihunt]

Hi one of my heatlinks , seem to have broken on Sunday ( we were away on holiday , so can’t be sure of date) 

   I have a heatlink for the downstairs of my home , and it’s working fine . 
  I have gone through all the steps recommended rectify  problem , holding down button for 30 seconds ect . But still completely dead 

   Can anyone help ? Do I need a new heatlink ? 
thanks 

[Frustratedddd]

A heat link that is completely dead doesn't sound very good to me!!

I think the answer would be yes!

What did Nest say when you rang them?

[CristianC]

Hello @Jackihunt,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?


Regards,
Cristian

[CristianC]

Hello again,

Just checking in. How's it going with your Heat Link? 

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.